When Payments Can be Cancelled.
After a payment is initiated, there is a short window of time where the payment can be cancelled if an error is discovered.
A payment can be cancelled up until 5pm Eastern time on the same business day.
Transfers that are initiated after 5pm Eastern time can be cancelled anytime up until 5pm Eastern time on the following business day.
How to Cancel Payments.
For each payment batch, you have the option to either:
Cancel the entire payment batch, or
Cancel individual payments (one at a time).
How to Cancel an Entire Payment Batch.
To cancel a payment batch, follow these steps:
Navigate to the Payments page, and select the batch that you'd like to cancel.
Select the Cancel Batch button.
Wait for a confirmation email, which will tell you if the cancellation was successful or not.
💡 If you do not see a Cancel Batch button, that means the batch is no longer cancelable.
How to Cancel Individual Payments.
To cancel an individual payment, follow these steps:
Navigate to the Payments page, and select the batch that contains the payment made in error.
Select the Cancel... link to the right of the the individual payment you wish to cancel.
💡 If you do not see a Cancel... link, that means the payment is no longer cancelable.
Payment Cancellations — Frequently Asked Questions
1. I do not see a Cancel option for the payment I wish to cancel. What should I do?
Once the 5pm deadline passes, the transaction can't be cancelled. If the error is discovered after the deadline, the remedy will depend on whether the official was underpaid or overpaid.
If an official is underpaid, you will need to initiate a new payment to the official in the amount of the underpayment.
The easiest way to do this is to create a new statement for the official, and manually add the amount to the statement. You can also add the underpayment amount to an existing unpaid statement, if the official has one.
A new statement can be created from the Statements page.
Financials → [Your Payor Name]
Select Statements
Select the New Statement button.
If an official is overpaid, there are several options.
Withhold the amount from a future payment, or
Arrange for the official to pay you back outside of the assignr.com payment system.
We recommend that you contact assignr.com support for guidance on the best way to facilitate this, as we can help make sure that your payment records remain accurate, especially if you accept a payment from an official outside of our system.
We are unable to initiate a payment from the official's account directly to a payor's bank account. At some point in the future, we may allow an official to make a one time payment back to you. If you are interested in this functionality, please contact us and let us know.
2. I selected the Cancel option, but I got an email saying the cancellation was unsuccessful. Why?
A payment can be cancelled up until 5pm Eastern time on the same business day. Transfers that are initiated after 5pm Eastern time can be cancelled anytime up until 5pm Eastern time on the following business day.
If you cancelled a payment or payment batch after these cut-off times, the cancellation will not be successful.